About Us

Welcome to Novelty Logistics

Novelty Logistics is a leading dispatch and logistics company based in the vibrant borough of Brooklyn, New York. We specialize in providing efficient and reliable dispatch services to carriers across the United States, managing their documentation, finding them loads, and offering top-notch customer support. At Novelty Logistics, we understand the importance of seamless logistics operations in today's fast-paced world. Whether you're a small carrier or a large fleet, we are dedicated to helping you streamline your operations and maximize your efficiency. Our team consists of experienced professionals who are passionate about logistics and committed to delivering exceptional service to our clients. With our extensive network of partners and carriers, we have the resources and expertise to handle all your dispatch needs with precision and care. Customer satisfaction is at the heart of everything we do. We strive to build long-lasting relationships with our clients based on trust, reliability, and integrity. When you choose Novelty Logistics, you can trust us to always go above and beyond to meet your needs and exceed your expectations. Thank you for considering Novelty Logistics for your dispatch needs. We look forward to serving you and helping your business thrive in today's competitive market. For more information about our services or to get started, please contact us today.

Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us:

• Personal Information: When you use our dispatch services, you may provide us with personal information such as your name, contact information, billing information, and other details necessary for providing our services.
• Documentation: We may collect documents such as licenses, permits, insurance information, and other relevant documents required for dispatch services.
• Communication: We may collect information from your communications with us, including emails, chats, and phone calls.

1.2 Information We Collect Automatically:

• Usage Information: We may collect information about your use of our website and services, such as your IP address, browser type, operating system, pages visited, and actions taken.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information and improve our services. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

• Providing and managing our dispatch services.
• Communicating with you, including responding to your inquiries and providing customer support.
• Improving our services and website.
• Compliance with legal obligations.
• Protecting our rights and interests.

3. How We Share Your Information

• We will not share, trade, or otherwise, sell your personal information such as phone numbers or SMS consent with third parties under no circumstances.
• With law enforcement or regulatory authorities when required by law or to protect our rights.

4. Your Choices

You can choose not to provide certain information, but it may limit your ability to use our services. You can also manage your cookie preferences through your browser settings.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [contact information].

By using our dispatch services and website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

How do we initiate communication or engage with our customers?

• We get consent verbally by calling them and asking them if we can have a chat/text messages them on their direct line and after they say yes then we start doing text messages to them.
• Otherwise, if a customer sent us a text message first we then start using text messages to respond to them.

Sample Messages

• Good Morning Mam, looking for a monday load for you.
• Please send me a verification code for broker setup.
• LOAD DETAILS: Des Moines, IA Laredo, TX That trailer we are getting paying $150.
• Sending you the rate confirmation in the inbox shortly.
• Here's the invoice please make the invoice paid and send me the screenshot once done.